What happens if the garment doesn’t fit?

Our tailors make all the clothing by craft and the production process includes all the quality tests needed to ensure best quality and optimal fit in all our garments.

Nonetheless, it can happen that the garment does not fit as expected. Don’t worry! For those rare cases we have our "mendings insurance".

click&suit takes responsibility for the mendings and covers the costs up to the following limits:

Suits: 30 €
Jackets: 20 €
Shirts: 10 €
Coats: 20 €

How can I access the “Mendings Insurance"?

You need to contact us on customerservice@clickandsuit.com so that we can grant you the corresponding amount according to the “Mendings Insurance”.

Required information:

1. Order information: order code, code of the garment that needs to be altered, and a brief description of the alteration
2. We need a copy of the bill that shows all the alterations made to the garment
3. Account number to transfer the money to

The Mendings Insurance policy will indicate how much we cover for each garment type independently of the amount specified in the bill.

Can I cancel my order?

In order to cancel an order you first have to check which state it is in. Access your private client area in www.clickandsuit.com . If the state of the order is “pending” you will be able to cancel it without any additional cost and you will get your money back. Otherwise if the tailoring process has already been started you will not be able to cancel it.